Returns & Exchanges
At INSE Official, we want you to be fully satisfied with your home cleaning products, which is why we offer a 30-day window for returns or exchanges on all original purchases. If your vacuum or accessory doesn't meet your expectations, our dedicated support team is here to ensure a smooth resolution.
Initiate Your Request
Contact our customer service team at [email protected] with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA).
Prepare the Package
Securely pack the item in its original packaging, ensuring all components, manuals, and accessories are included to qualify for a full refund.
Ship the Item
Affix the provided shipping label or use a tracked carrier of your choice to send the package back to our designated fulfillment center.
Receive Your Refund
Once our warehouse inspects the returned unit, we will process your refund to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing